I am grateful to know that a company like Bed Bath and Beyond, has a woman like Lauren that goes above and beyond for a new customer, especially after this past year. but I want to THANK her, and compliment her kindness, her compassion, manners and ability to help me get through the experience in a store I don’t typically go to. I would like to commend and thank Lauren at Bed Bath and Beyond, on Military and Atlantic Ave! I think she is new. Sounds like theft to me! Do not do business with them. So after almost 3 months, Bed Bath & Beyond still has both my money for the 2 items, and the 2 items, and I have wasted hours checking my credit card for the credits and contacting them for help. In addition the service representative acted as if they were doing me a big favor in correcting the mistake and issuing me a refund. I asked to speak to a supervisor, and was disconnected, and I received no email. I called again on 6/19, and the customer service representative acknowledged that the refund was incorrect, and said a manual refund would be processed in 2-3 days, and I would receive a email in 30 minutes. It was a refund for only 1 of the 2 items, even though the email said it was for 2 items. On 6/19, 17 days later, I received a note that I would be receiving a credit however it was for the incorrect amount. I called again on 6/2, and was told that the customer representative did not follow the correct process, and that they would process it correctly and I would receive a refund in 24-48 hours. I called in May, and was told be the customer representative that I would receive a refund in 24-48 hours. Inspite of receiving a confirmation email, I never received a response or my refund. I wrote regarding this on 4/13, and again on 5/19. The return was received on 3/26, according to BB&B's website. On 3/21/21 I returned, via FedEx, 2 items purchased on 2/24/21. Impossible to get credited for a returned item!
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